theSupportStep.co.uk

TheSupportStep offers a range of support options for the home user giving you a helping hand for when your computer just doesn't want to work.

Specialising in supporting Windows systems, TheSupportStep can provide complete support for your home Windows PC and home networks.

We offer 3 standard levels of service to the home user.  As with all our customers, we can tailor any package to your needs so if there is a level of service you need not listed, get in touch using our Contact Page and we will be happy to work through the best options for you.

• One-Off Help Service

  • Call out service for customers who just have a single requirement or problem.
  • Fixed call out payments at £45 for first hour, and £20 for each extra half hour.
  • All hardware replacement fees are direct to you.  We make no profit on parts so won't sting you for repairs. 
     

• Home Worker Support Service

  • £85 per month fixed fee for your own IT Helpdesk available 9am-5pm Monday-Friday. 
  • Monthly Remote Updates and Maintenance ***
  • Discounted on-site assistance within 48 hours, for just £20 for first hour and £10 per half hour.
  • An IT Helpdesk available to you for just £4.25 per day! 
     

• Home Worker Plus Support Service

  • 8am-8pm Monday - Saturday Telephone Support Line available for day-to-day computer assistance.
  • On-site assistance within 24 hours at no extra cost *
  • On-site "MOT" and health check for your PC to keep it in top shape (1 every 6 months)
  • Monthly Remote Updates and Maintenance ***
  • Only £120 per month **
  • An IT Helpdesk available to you with next day on-site assistance* for just £5.00 per day!
    * Next business day.  Maximum of 2 callouts included per month.  Each callout includes 2 hours of on-site support.  Additional callouts charged at the discounted Home Worker rates
    ** Minimum contract term is 6 months.
    *** Monthly Remote Updates are subject to an agreed time where the machine must not be in use and is accessible online.